ASP Hosting Workflow

The standard workflow on the ASP begins with the capture of audio via telephonic means, via the website, or through portable dictation devices such as digital recorders or Pocket PCs. Optionally, demographic data can accompany digital audio when it is captured via telephone.

The captured audio and demographic data is then passed to the ASP system either directly from the dictation servers or via the Internet. Once the audio data has been imported into the system, it is assigned a unique job identification number and is managed in an object oriented database. This provides the backbone of our workflow management, and the jobs and additional data from available interfaces are made ready for processing by transcriptionists.

Jobs are acquired by a transcriptionist who securely logs into the ASP website. Depending upon the configuration for that transcriptionist, processing may be accomplished by listening to the audio of the job from the website and editing online or by downloading both the audio data and accompanying job template and editing offline in MS Word. Once finished the job is checked back into the ASP website if editing in off-line mode, or marked as completed in the online editor.

Depending upon the workflow configuration, jobs may either next go directly to approved, or may pass through a series of workflow steps, including editing, QA, and proofing, into which electronic approval and signature can be easily integrated.

Once a job is in approved status, it is ready for delivery through the website via download, via download direct to the desktop, or via electronic export in a wide variety of formats including HL7, XML, DOC, RTF, TXT, PDF and so forth.
Billing is automatically calculated on a per job basis and TAT and workflow processing metrics are generated by the system.